Terms of Service

1. The www.highkiosk.com store operates on the terms set out in these Regulations.
2. The Regulations specify the conditions for concluding and terminating Product Sales Agreements and the complaint procedure, as well as the types and scope of services provided electronically by the www.highkiosk.com Store , the rules for the provision of these services, and the conditions for concluding and terminating agreements for the provision of electronic services.
3. Each Service User, upon taking steps to use the Electronic Services of the www.highkiosk.com Store , is obliged to comply with the provisions of these Regulations.
4. In matters not regulated in these Regulations, the following provisions apply:
1. Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204, as amended),
2. Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2014, item 827),
3. Act on out-of-court resolution of consumer disputes of September 23, 2016 (Journal of Laws 2016, item 1823),
4. The Civil Code of April 23, 1964 (Journal of Laws No. 16, item 93, as amended) and other relevant provisions of Polish law.

1. FORM ORDERS – a form available on the website www.highkiosk.com enabling the submission of an Order.
2. CUSTOMER – a Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.
3. CONSUMER – a natural person who concludes a legal transaction with an entrepreneur that is not directly related to his or her business or professional activity.
4. PRODUCT – a movable item or service available in the Store, which is the subject of the Sales Agreement between the Customer and the Seller.
5. REGULATIONS – these regulations of the Store.
6. STORE – Service Provider's online store operating at www.highkiosk.com
7. SELLER , SERVICE PROVIDER – HypeGroup Limited liability company, place of business: ul. Koszykowa 20, 00-555 Warsaw, delivery address: ul. Koszykowa 20, 00-555 Warszawa, NIP: 5961759852, KRS: 0000756358, e-mail address: warszawa@highkiosk. com
8. AGREEMENT SALES – Product Sales Agreement concluded between the Customer and the Seller via the Store.
9. SERVICE ELECTRONIC - a service provided electronically by the Service Provider to the Service User via the Store.
10. SERVICE RECIPIENT – a natural person, a legal person or an organizational unit without legal personality, which is granted legal capacity by law, using the Electronic Service.
11. ORDER – the Customer's declaration of will constituting an offer to conclude a Product Sales Agreement with the Seller.

1. The www.highkiosk.com store sells Products via the Internet, exclusively to Consumers.
2. The products offered in the Store are new, free from physical and legal defects and have been legally introduced to the Polish market. The rental offer is an exception to the rule of brand new products. Their presence in the store is preceded by authenticity verification and quality control. All possible product defects are presented in the main offer view. The information available on the Store's website does not constitute an offer within the meaning of the law. By placing an Order, the Customer submits an offer to purchase a specific Product on the terms specified in its description.
3. The Product price displayed on the Store's website is given in Polish zlotys (PLN) and includes all components, including VAT. The price does not include delivery costs.
4. The Product price displayed on the Store's website is binding at the time the Customer places the Order. This price will not change regardless of price changes in the Store that may appear in relation to individual Products after the Customer places the Order.
5. Orders can be placed via the website using the Order Form (Store www.highkiosk.com ) - 24 hours a day, all year round.
6. In order to place an Order, the Customer is obliged to register an Account in the Store.
7. The condition for placing an Order in the Store by the Customer is to read the Regulations and accept their provisions at the time of placing the Order.

1. To conclude the Sales Agreement, it is necessary for the Customer to place an Order in advance using the methods provided by the Seller, in accordance with § 3 points 6 and 8 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt.
3. Confirmation of acceptance of the Order referred to in point 2 of this paragraph binds the Customer with his Order. Confirmation of receipt of the Order takes place by sending an e-mail.
4. Confirmation of receipt of the Order includes:
1. confirmation of all essential elements of the Order,
2. withdrawal form,
3. these Regulations containing information on the right to withdraw from the contract.
5. When the Customer receives the e-mail referred to in point 4 of this paragraph, a Sales Agreement is concluded between the Customer and the Seller.
6. Each Sales Agreement will be confirmed by a proof of purchase (cash receipt), which will be attached to the Product.

1. The seller provides the following payment methods:
1. payment via the electronic payment system (Przelewy24), the payment card operator is PayPro SA Agent Rozliczniowy, ul. Pastelowa 8, 60-198 Poznań, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań - Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP 7792369887, REGON 301345068.
2. In the case of payment via the electronic payment system, the Customer makes the payment before the execution of the Order begins. The electronic payment system allows you to make payments by credit card or quick transfer from selected Polish banks.
3. The Customer is obliged to pay the price under the Sales Agreement within 3 business days from the date of its conclusion, unless the Sales Agreement provides otherwise.
4. The product will only be shipped after payment has been made.

1. Product delivery costs, which are covered by the Customer, are determined during the Order placement process and depend on the choice of payment method and delivery method of the purchased Product.
2. The Product delivery date includes the Product completion time and the Product delivery time by the carrier:
1. The time for completing the Products is counted from the moment the funds paid under the Sales Agreement are credited to the Seller's account or from the moment of positive payment authorization in the case of payment via the electronic payment system. The exact order processing time is indicated in the product card and assigned to a specific size. Orders are processed within a time frame of 1 to 14 business days.
2. Delivery of Products constituting movable items by the carrier takes place within the time declared by the carrier, i.e. from 1 to 2 business days from the moment of sending the shipment (delivery takes place only on business days, excluding Saturdays, Sundays and holidays).
3. Products purchased in the Store are shipped only within Poland via the UPS courier company

1. Warranty complaint.
1. The basis and scope of the Seller's liability towards the Customer who is a Consumer under the warranty covering physical and legal defects are specified in the Civil Code Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended).
2. Notification of defects in the Product and submission of an appropriate request can be made via e-mail to the following address: warszawa@highkiosk.com or in writing to the following address: ul. Koszykowa 20, 00-555 Warsaw
3. The above message, in written or electronic form, should include as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Seller.
4. To assess the physical defects of the Product, it should be delivered to the following address: ul. Koszykowa 20, 00-555 Warsaw
5. The Seller will respond to the Customer's request immediately, no later than within 14 days from the date of filing the complaint.
6. In the case of a complaint by a Customer who is a Consumer - failure to consider the complaint within 14 days of its submission is tantamount to its acceptance. In connection with a justified complaint of a Customer who is a Consumer, the Seller covers the costs of collection, delivery and replacement of the Product with a product free from defects.
7. The response to the complaint is provided on paper or another durable medium, e.g. e-mail or SMS message.

1. Subject to point 10 of this paragraph, the Customer who is also a Consumer who has concluded a distance contract may withdraw from it without giving reasons by submitting an appropriate declaration within 14 days. To meet this deadline, it is enough to send a declaration of withdrawal from the contract provided by the Store.
2. In the event of withdrawal from the contract, the Sales Agreement is considered null and void, and the Consumer is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller to collect it immediately, but no later than 14 days from the date on which he withdrew from the contract, unless the Seller proposed that he will pick up the Product himself. To meet the deadline, it is enough to return the Product before its expiry.
3. In the event of withdrawal from the Sales Agreement, the Product should be returned to the following address: ul. Koszykowa 20, 00-555 Warsaw
4. The Consumer is liable for any reduction in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. In order to determine the nature, characteristics and functioning of the Products, the Consumer should handle and inspect the Products only in the same way as they could in a stationary store.
5. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product along with its delivery costs using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different method of return that does not involve any costs for them. . Subject to point 7 of this paragraph, the return will be made immediately, and no later than within 14 days from the moment the Seller receives the declaration of withdrawal from the Sales Agreement.
6. If the Consumer has chosen a method of delivery of the Product other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to reimburse them for any additional costs incurred.
7. If the Seller has not offered to collect the Product from the Consumer himself, he may withhold the refund of payments received from the Consumer until he receives the item back or the Consumer provides proof of sending it back, depending on which event occurs first.
8. The Consumer withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall only bear the costs of returning the Product to the Seller.
9. The fourteen-day period within which the Consumer may withdraw from the contract is counted from the date on which the Consumer took possession of the Product, and in the case of a service, from the date of conclusion of the contract.
10. The right to withdraw from a distance contract is not available to the Consumer in the case of a Sales Agreement:
1. in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to meet his individual needs,
2. in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery,
3. in which the subject of the service are items which, after delivery, due to their nature, are inseparably connected with other items,
4. in which the subject of the provision is a service, if the Seller has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the provision that after the Seller has provided the service, he will lose the right to withdraw from the contract.
11. Both the Seller and the Customer have the right to withdraw from the Sales Agreement if the other party fails to perform its obligation within a strictly specified period.

1. The Service Provider enables the use of Electronic Services via the Store such as:
1. concluding Product Sales Agreements,
2. maintaining an Account in the Store.
2. The provision of Electronic Services to Service Users in the Store takes place on the terms specified in the Regulations.
3. The Service Provider has the right to post advertising content on the Store's website. This content constitutes an integral part of the Store and the materials presented therein.

1. The provision of Electronic Services specified in §9 point 1 of the Regulations by the Service Provider is free of charge.
2. The period for which the contract is concluded:
1. the contract for the provision of Electronic Services consisting in enabling the submission of an Order in the Store is concluded for a fixed period of time and is terminated when the Order is placed or the Service User stops placing it.
2. the contract for the provision of Electronic Services consisting in maintaining an Account in the Store is concluded for an indefinite period.
3. Technical requirements necessary for cooperation with the IT system used by the Service Provider:
1. computer (or mobile device) with Internet access,
2. access to e-mail,
3. Web browser,
4. enabling Cookies and Javascript in the web browser.
4. The Service Recipient is obliged to use the Store in a manner consistent with the law and good practices, taking into account the respect for personal rights and intellectual property rights of third parties.
5. The service recipient is obliged to enter data consistent with the actual situation.
6. The Service Recipient is prohibited from providing illegal content.

1. Complaints related to the provision of Electronic Services via the Store may be submitted by the Service Recipient via e-mail to the following address: warszawa@highkiosk.com
2. In the above e-mail message, please provide as much information and circumstances as possible regarding the subject of the complaint, in particular the type and date of occurrence of the irregularity and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Service Provider.
3. The Service Provider will consider the complaint immediately, no later than within 14 days from the date of notification.
4. The Service Provider's response to the complaint is sent to the Service User's e-mail address provided in the complaint or in another manner provided by the Service User.

1. Termination of the contract for the provision of Electronic Services:
1. The contract for the provision of Electronic Services of a continuous and indefinite nature (maintaining an Account) may be terminated.
2. The service recipient may terminate the contract with immediate effect and without specifying reasons by sending an appropriate declaration via e-mail to the following address: warszawa@highkiosk.com .
3. The Service Provider may terminate the contract for the provision of Electronic Services of a continuous and indefinite nature if the Service User violates the Regulations, in particular when he provides illegal content after an ineffective prior request to stop the violations and set an appropriate deadline. In such a case, the contract expires after 7 days from the date of submitting the declaration of will to terminate it (notice period).
4. Termination leads to the termination of the legal relationship with future effect.
2. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by mutual consent of the parties.

1. All content posted on the website at www.highkiosk.com is protected by copyright and is the property of HypeGroup Spółka z ograniczoną odpowiedzialnością, place of business: ul. Koszykowa 20, 00-555 Warsaw, delivery address: ul. Koszykowa 20, 00-555 Warszawa, NIP: 5961759852, KRS: 0000756358. The Service Recipient is fully liable for any damage caused to the Service Provider resulting from the use of any content of the website www.highkiosk.com , without the consent of the Service Provider.
2. Any use by anyone, without the express written consent of the Service Provider, of any of the elements constituting the content of the website www.highkiosk.com constitutes a violation of the Service Provider's copyright and results in civil and criminal liability.

1. Agreements concluded through the Store are concluded in accordance with Polish law.
2. In the event of inconsistency of any part of the Regulations with applicable law, the relevant provisions of Polish law shall apply in place of the challenged provision of the Regulations.
3. Any disputes arising from Sales Agreements between the Store and Consumers will be resolved first through negotiations, with the intention of ending the dispute amicably, taking into account the Act on out-of-court resolution of consumer disputes. However, if this would not be possible or would be unsatisfactory for any of the parties, disputes will be resolved by a competent common court, in accordance with point 4 of this paragraph.
4. Any disputes arising between the Service Provider and the Service Recipient (Customer) who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of November 17, 1964 (Journal of Laws No. 43, item 296, as amended).
5. The Customer who is a Consumer also has the right to use out-of-court dispute resolution methods, in particular by submitting, after the complaint procedure, an application to initiate mediation or an application for consideration of the case by an arbitration court (the application can be downloaded on the website http://www.uokik.gov. pl/download.php?plik=6223 ). The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website: http://www.uokik.gov.pl/wazne_ adresy.php#faq596 . The consumer may also benefit from free assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection. Out-of-court redress after the complaint procedure is completed is free of charge.
6. In order to resolve the dispute amicably, the consumer may, in particular, submit a complaint via the ODR (Online Dispute Resolution) online platform, available at: http://ec.europa.eu/consumers/odr/ .