Refund policy

1. Collectible Items:

Collectible items purchased in our store are not covered by warranty and are non-returnable. Please carefully consider your decision before purchasing these unique products.

2. Returns for All Other Products:

Every customer has the right to return products from our store (excluding collectible items) within 14 days from the date of receiving the shipment.
To return a product, please contact our customer service team, who will provide detailed instructions regarding the return process.
Products must be in their original packaging, unused, undamaged, and complete with all accessories.

3. Return Procedure:

• Contact our customer service team, providing your order number and the reason for the return.
• After submitting the return request, you will receive detailed instructions on how to ship the product back to us.
• The return will be processed after verifying and confirming that the product meets the return conditions.

4. Return Shipping Costs:

Return shipping costs are the responsibility of the customer. Please ensure the product is securely packed to avoid damage during transit.

5. Refunds:

Upon receiving and accepting the returned product, we will process the refund to the customer's bank account within 7 business days.

6. Damaged or Defective Products:

If you receive a damaged or defective product, please notify our customer service team immediately. We will provide a free replacement or refund, depending on the customer's preference.

Thank you for your understanding and cooperation. We are available to assist with any additional questions or concerns regarding our return policy.